You might not be able to log into the game via Facebook due to several reasons:
- You no longer have access to the connected Facebook account
- You might have deleted your connected Facebook account
- You might have connected another Facebook account to your game account
In such cases, contact the Support Team via this form (Game account access) so that we can help restore your access to the game account.
Please provide the following information for us to find your account:
- Nickname or numeric ID of the lost account
- The model of the device you used to play the game
- The approximate date and time of your last login
- Any additional information about your account: the name of your Clan, Arena Champions, etc.
- The screenshot of your last purchase confirmation emailed to you by the App Store or Google Play
It should be a purchase made on the lost account before contacting us.
Here are some articles that could help to restore access to your account:
- I lost access to my in-game account. What should I do?
- How can I disconnect my Facebook account?
- How do I transfer my game progress onto another device or PC?
- How do I save my game progress? [Mobile]