The accounts are stored on our servers regardless of whether the user has access to them or not.
If you lose access to your account, it can always be restored.
The most common reasons that players can't log in to their accounts are:
- Incorrect login credentials
- Lost or forgotten login data
- The account was not connected to Plarium ID, Facebook or Apple ID
Account without any connections
If your account was connected to Plarium ID
1. Check your login credentials
2. Try to reset your password on plarium.com
3. If you created a new account by accident, tap Log in in the Profile tab and fill in your Plarium ID credentials
Plarium Play Log in page
If your account was connected to Facebook or Apple ID
1. Make sure your login credentials are correct
2. If you find yourself in the new account, go to the Profile tab and tap on the Facebook or Apple ID icon.
Log out warning
If your account was not connected to Plarium ID, Facebook, or Apple ID
In this case, you cannot restore your game progress on your own. Contact our Support Team to find your account and get it connected to Plarium ID.
How do you submit a restore request?
- Filing in this form (Game account access)
or
- Sending your request:
Settings > Info tab > Support button > Problem Accessing Game Account > Describe your issue > Tap "Send"
Support window in-game
Please, provide the following information so that we can find your account:
- Filing in this form (Game account access)
or
- Sending your request:
Settings > Info tab > Support button > Problem Accessing Game Account > Describe your issue > Tap "Send"
Please, provide the following information so that we can find your account:
- Nickname or numeric ID of the lost account
- The model of the device you used to play the game
- The approximate date and time of your last login
- Any additional information about your account: the name of your Clan, Arena Champions, etc.
- The screenshot of your last purchase confirmation emailed to you by the App Store or Google Play.
It should be a purchase made on the lost account before contacting us.
Filled out support request form
If you are unsure how to access your purchase history, check the articles below:
- Google Play (Android): Review your order history
- App Store (IOS): See your purchase history for the App Store or iTunes Store
Important:
- Buying, selling, or trading accounts is against our rules. We reserve our right to limit interactions with purchased/sold accounts or reject the restore request for the accounts obtained through third-party services.
- Two-factor authentication (2FA) is an important security measure that adds a second layer of protection in addition to your password. We highly recommend enabling it on your account. You can do it by following the steps described in the article "How do I enable and activate two-factor authentication?"
- In compliance with the EU General Data Protection Regulation (“GDPR”), accounts that have been inactive for over three years are subject to deletion. This is outlined in our Privacy Policy under the "Data Retention" section: https://plarium.com/en/legal/privacy-and-cookie-policy/-