Important: If you have received 2FA verification codes without personally requesting them, please change your account's email and password. Changing credentials will keep the account safe and prevent such situations in the future.
How to enable and activate two-factor authentication?
We have composed detailed, step-by-step instructions on how to enable two-factor authentication (2FA). You can check it here.
Please, note that you can enable 2FA only by activating it in Plarium Play.
Good news: You only have to do it once, and it will stay active for as long as you want.
What exactly is 2FA, and why is it important to use it?
Two-factor authentication is a security login feature that ensures the highest level of protection for your RAID account.
With two-factor authentication enabled, every time you log in with Plarium ID, you'll need to authenticate the login using a unique code we'll send to a second location - either an email address or a mobile device.
Previously, 2FA was only available on Plarium Play. From now on, two-factor authentication will protect your account on mobile devices as well! After enabling it in Plarium Play, your account will stay protected on all platforms: Android and iOS device, PC and Mac - you name it!
We highly recommend that you enable this extra step of security in Plarium Play. It will protect your account even if someone steals your password.
To put it simply - no one will be able to break into your account or do any damage to it.
How to log in to your account with activated 2FA?
To log in to your account from the start screen, do the following:
1. Tap "Log in" in the upper right corner
2. Choose "Log in with Plarium ID"
3. Enter your email and tap "Next"
4. Enter your password and tap "Log in"
5. Enter the 2FA code and tap "Log in" once again
You have successfully entered the account. Tap "Back to the game" to finish the login process.
To log in to your account from Bastion, do the following:
1. Open your Profile and tap "Log in"
2. Tap "Log in with Plarium ID"
3. Enter your email and tap "Next"
4. Enter your password and tap "Log in"
5. Enter the 2FA code and tap "Log in" once again
You have successfully entered the account. Tap "Back to the game" to finish the login process.
Please, note: The game will ask you to solve reCAPTCHA if you enter your password incorrectly a few times in a short period. After solving the reCAPTCHA, you will be able to enter your password again.
Stay safe with 2FA!