Signs of a bad connection:
- Downloads don't start or time out
- Loading remains at 0%
- You can't load battles
- The game is stuck on "Loading..."
General connection issues troubleshooting tips for Android devices
1. Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.
2. If restarting doesn't work, switch between Wi-Fi and mobile data:
- Open your Settings and tap Network & internet or Connections. Depending on your device, these options may be different.
- Turn Wi-Fi off and mobile data on, and check if there's a difference.
- If not, turn mobile data off and Wi-Fi on and check again.
3. Make sure that mobile data is turned on and you have a data connection:
- Open your Settings and tap Network & internet or Connections > Mobile data or Cellular data.
Note: You may need to select Data usage on some devices before you find this.
- Turn Mobile data or Cellular data on. If it's already on, turn it off and on again.
- Check if there is a data indicator, like 3G, 4G, or H, next to the signal strength bars at the top of the screen.
- Sometimes, this indicator isn't displayed if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.
- Clear the app cache on your device (make sure your game account is connected to Facebook or Plarium ID not to lose your in-game progress)
- Try using a VPN. You can find free VPNs here.
- Close other active apps while playing the game
- Check in the store if your game version is up-to-date
Wi-Fi connection problems
Try the solutions below if you're having Wi-Fi connection problems or see a Wi-Fi icon with an exclamation point.
1. Check settings & Restart:
- Make sure Wi-Fi is on. Then turn it off and on again to reconnect.
- Make sure Airplane mode is off. Then turn it on and off again to reconnect.
- Hold down your phone's power button for a few seconds. Then tap "Restart" on your screen. If you don't see "Restart," press and hold the power button for about 30 seconds until your phone restarts.
2. Find the problem type
- Phone: Try connecting to the Wi-Fi network with another device, like a laptop computer or a friend's phone. If other devices can use the network, the issue is most likely with your phone.
- Network: Check whether your phone can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone can connect elsewhere, the issue is most likely with the network.
- Internet: If your phone connects to the Wi-Fi network, but you still have no internet, the problem is most likely with your internet connection. In this case, you need to contact your Internet Service Provider.