If the error message you receive is in the blue box, it's related to the game server.
Please check the examples of the most popular ones and the steps to troubleshoot them.
Offers Errors
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This bug appears mainly on Huawei devices. In one of the updates, we have added the possibility to skip the error. However, billing is still unavailable for the devices on which Google Play Services are impossible to install.
If you'd like to be able to make purchases, please install Plarium Play on your PC. -
If you encounter such an error, try clearing the cache of the Google Play Store and Google Play Services. A VPN might also help.
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This error message indicates that there's an unfinished purchase on your account or that you've logged out of the account before our billing server processed the payment. To fix it, re-log into the Google Play account on which the purchase was made and into the game.
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This one indicates that the Internet connection isn't strong enough to load the items in the Shop. Please try reaching it again when your connection stabilizes.
- If you see this error, the invalid requests are coming from your account, and the server isn't validating the purchase. If it's not you who sends these requests, please create a new Google Play account to be able to make in-game purchases.
Subscriptions Errors
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The error indicates that your Raid Card is active on another game account connected to the same Google Play profile.
To purchase a Raid Card on the current Raid account, cancel it on another one and wait until it expires, or create a new Google Play account. - This error message indicates that you have an unfinished Raid Card purchase on another account linked to the same Apple ID. Please log out of the current game account, log in to the game account with the unfinished purchase, and finish the purchase. If you don't have another account, go to the Raid Card page and tap the "Purchase" button. When the Store window appears, close it without proceeding with the payment. Then, restart the game.
Also, please check this article about common payment issues in the Google Play Store.
This article will help with most payment issues in the App Store.
If you have payment issues in Galaxy Store, this article can help with most of them.
If the listed troubleshooting steps did not resolve the issue, please contact our Support Team by filling out this form.