Why can't I make a payment?
Possible reasons for the payment issue:
1. The bank that issued your credit card has declined the payment.
It happens if:
- You do not have sufficient funds on your card to cover the purchase.
- Your card does not support international transactions.
- Your card has failed a security check.
2. PayPal has failed to process the purchase. For more information, check this article.
3. Your payment has been automatically flagged as "Not Secure".
4. Your previous purchase has not been processed yet.
To fix the issue:
- Make sure you have enough funds to cover the payment
- Check if the payment amount does not exceed your daily spending limit or the maximum transaction amount set for your account
- Make sure you enter your bank account details correctly
- Activate your card for international usage
- Check if you have any Pending transactions
- Try using an alternative payment method to complete your purchase
If the above did not help, please reach out to our Support Team by:
- Submitting a ticket through the game (Profile > Info > Support)
or
- Filling in this form
Follow the steps below:
1. Select the Payment Issue category
2. Fill in the fields marked with an asterisk
3. Indicate your nickname or Player ID
4. Attach a screenshot of the billing error