Currently, it is impossible to reset in-game progress on a game account.
You can start a new game by logging out of your current profile and creating a new one.
Mobile
If your current account is connected to Facebook, Plarium ID/Apple ID (for iOS devices)/Google account (for Android devices), log out of it:
1. Open your Profile.
2. Navigate to the "Plarium ID" tab.
3. Read the text of the warning window, mark the "I understand this account will be lost" line as checked, and hit "Continue."
Tap to continue with a new game:
To save your new account, connect it to the Facebook account or Plarium ID you have not used before.
If you want to start a new game but do not want to connect your current account, please do the following:
1. Open your Profile page.
2. Navigate to the Plarium ID tab.
3. Click on the "Manage your Plarium ID" button.
4. Go to the "Account Info" tab in the right corner of the page.
5. Click on the "Manage" button near the Email.
6. Change the current email address to a random one.
PC
You can start a new game by logging out of your current profile and creating a new one.
If you'd like to use the same email address with a new account, please follow the steps below:
1. Open your Profile page on Plarium Play.
2. Switch to the Settings tab.
3. Go to Account Settings.
4. Change the current email address to a random one.
Alternatively, you can preserve your current account and create a new Plarium Play profile by selecting "Add Account" in the account management menu.
After these steps, your previously associated in-game account email is unlinked. Now it can be used for another account, either fresh or already existing.
Alternatively, if you are interested in deleting your current account, please check this article as well: How to delete my account
If you have any questions or difficulties, contact our Support Team using the linked form.
You might also find these articles useful:
How to change my email address? [Plarium Play]
How do I save my game progress? [Plarium Play]
How to connect my account to Steam?
How do I transfer my game progress from PC to mobile?