iOS
To create a screen recording, you first need to add this option to your Control Center. To do so, open Settings on your device, go to "Control Center", and tap "+" next to "Screen recording".
Once done, you are ready to record a video. Just follow these steps:
1. Open your Control Center by swiping down from the top right corner of the screen.
2. Tap the Screen Recording icon (a white dot in a circle).
3. Once the countdown is over, make sure that the image you want to capture is visible on the screen.
4. Stop recording by opening the Control Center and tapping the Screen Recording icon again.
The recorded video will be saved to your Photos.
Android
To create a screen recording on an Android device, follow these steps:
1. Open the Quick Settings menu by swiping down twice from the top of your screen.
2. Tap "Screen record". Note that you might need to swipe right to see this option.
3. Choose whether you want to record the microphone and tap "Start".
4. Once the countdown is over, make sure that the image you want to capture is visible on the screen.
5. To stop recording, open the notification panel by swiping down from the top of the screen and tap the Screen Recorder notification.
The recorded video will be saved to your Photos.
If you don't have the "Screen record" option in your Quick Settings menu, you can add it in the following way:
1. Open the Quick Settings menu.
2. Tap "Edit" (the pencil icon in the bottom left corner of the menu).
3. Find the Screen Record icon and drag it up to the active options.
Note that the steps may be different on your device depending on the manufacturer. If they don't work for you, you can find the instructions for your phone using a search engine (e.g., Google).
If you need to provide a video to our Support agents, you can send it to our email address: raid.support@plarium.com.
Remember that email attachments have size limits up to 50 MB. As an alternative, you can upload the video to Google Drive or YouTube and send us a link to it. Please note that the Support Team will not be able to check screenshots or videos hosted on unknown platforms due to security reasons.