Loading errors can be caused by:
- Network connection issues
- Cache issues
- Device incompatibility
Please, follow the How do I fix connection errors? guide to verify your Internet connection.
If this does not help, clear the Plarium Play's cache by following this instruction:
1. Open Plarium Play.
2. Go to Settings.
3. Select System preferences and press the button "Reset cache."
If the game still doesn't load, try reinstalling it:
1. Delete the game: Go to "My Library" > Find your game > Open the three dots menu near the "Play" button > Select "Uninstall."
2. Click "Install" to download the game again.
In case the issue persists, please follow these steps to reinstall the Plarium Play launcher:
1. Open the folder where Plarium Play is installed.
2. Find there the "uninstall.exe" file.
3. Run the file to uninstall the Plarium Play app from your computer.
4. Reinstall the app from the official website plarium.com.
Note! If you are using Windows 7, 8, or 8.1, any critical errors with a Plarium Play launcher can be fixed by updating your OS to Windows 10 or later.
If none of the above helps, submit a ticket to the "Plarium Play Technical" category.
Please attach the following:
- A screenshot of the error message you get
- Raid App error log: \PlariumPlay\StandAloneApps\raid\203\log.txt
- Plarium Play error log: <install_path>\PlariumPlay\pp_log.txt