Loading errors can be caused by:
- Network connection issues
- Cache issues
- Device incompatibility
Please, follow the How do I fix connection errors? guide to verify your Internet connection.
If this did not help, clear the Plarium Play's cache by following this instruction.
If the game still won't load, try reinstalling it:
1. Delete the game: My Library > Drop-down menu > Uninstall
2. Download the game again: Tap Install
If none of the above helped, submit a ticket to the Loading/Running issues category.
Please, attach:
- A screenshot of the error message
- Plarium Play error log located in <install_path>\PlariumPlay\pp_log.txt
- Raid App error log: \PlariumPlay\StandAloneApps\raid\203\log.txt