Sometimes players may face disconnects and crashes when playing.
A crash is when a game shuts down suddenly without showing any in-game errors (system errors may appear, though). In most cases, crashes are caused by local issues with mobile devices.
A situation when an in-game error appears is called disconnect. Disconnects may be caused by internet connectivity issues or local issues with a particular device.
Below is the list of the most common in-game errors together with their description shown when a game disconnects:
This error appears when an Internet connection fails on a player’s device. Please check the basic troubleshooting for the connectivity issues depending on the platform:
Connection error (Android)
Connection error (iOS)
In most cases, this error appears when additional third-party software is installed on a device that interacts with a game, the game was installed not via the official resources, or game files were modified.
Please make sure that RAID is downloaded and installed via the official resources (Play Market or App Store). Also, remove additional software that interacts with a game if it is installed on your device.
“Connection error” messages may appear due to various reasons. Please check the troubleshooting steps in the separate article depending on the platform:
My game won't load. How do I fix it?
Contact our Support Team if the error message you receive is not mentioned in the above list or a game has crashed without showing any in-game error message. Please add screenshots and describe the issue in detail to speed up the case resolution.