Promo Codes on iOS
Due to technical reasons, the Promo Code option has been disabled on iOS starting from v. 7.10.
Please don't worry; our developers are already working on a solution to this problem.
Promo Code issues on plarium.com
Some players may face the "Processing your Promo Code" error while redeeming promo codes using iOS devices via the plarium.com website.
Our developers know about this issue and are already working on its fix.
As a temporary solution, please log into your game account from a different platform: Android / Plarium Play. Then, try redeeming the promo code on plarium.com again.
The game is being laggy. What happened?
Due to the Unity updates currently being carried out in the game, many players may experience performance issues:
- it takes too long to enter your account or different in-game locations
- the app freezes when you start or end the battle
- the game may lag after you do some actions
- RAID: Shadow Legends crashes when you start it on your PC via the Plarium Play app.
Launch error
Some players may experience the "Launch error" when starting the game via the Plarium Play Launcher.
This Error may be caused by a space (special symbols or Cyrillic letters) in the Username Folder or the installation Path.
Please uninstall RAID and Plarium Play Launcher completely from your PC.
Follow these steps to uninstall the Plarium Play app:
1. Open the folder where Plarium Play is installed
2. Find there the "uninstall.exe" file
3. Run the file to uninstall the Plarium Play app from your computer
4. Reinstall the app from the official website plarium.com
Then reinstall both the launcher and the game in a different folder that doesn't contain any spaces (special symbols or Cyrillics) in the name or the installation Path.
We apologize for the inconvenience. Our team is already aware of the mentioned issues. The developers are doing their best to provide a quick fix and exclude such risks in the future.
Important: If your bug isn’t listed here, please report it by following this guide.